Privacy Policy - Etislat

1. Introduction

At Etislat ("we", "our", or "us"), your privacy is our priority. This Privacy Policy outlines how we collect, use, and safeguard your personal data in relation to our mobile internet services for home and travel use throughout the UAE.

2. Information We Collect

We may collect the following information to provide and improve your connectivity experience:

Personal preferences and service usage patterns
Contact details (name, phone, email, and service address)
Account login activity and connected device data
Billing and payment records
Mobile device and home network information
Network performance and browsing statistics

3. How We Use Your Information

Your information is used to:

Deliver fast and stable internet on the go and at home
Schedule installations, upgrades, and support
Enhance user experience with secure and optimized browsing
Tailor services to your digital lifestyle
Ensure consistent high-speed performance
Meet UAE telecom regulations

4. Data Sharing and Disclosure

Your data may be shared when necessary, such as:

With certified technicians for service deployment
With partners offering compatible mobile content and services
With regulatory authorities as required by UAE law
During business changes like mergers or partnerships
With your consent for new service features

5. Data Retention

We retain data only for as long as necessary to deliver services, provide customer support, fulfill legal obligations, or ensure system security, as per UAE TRA guidelines.

6. Your Data Protection Rights

As a UAE customer, you may:

Access your stored personal information
Request corrections to inaccurate data
Request deletion of eligible information
Manage privacy and usage settings
Withdraw consent for optional data collection

7. Security Measures

We use encryption, secure servers, and firewalls to protect your network and data. Your digital security, both mobile and at home, is our commitment.

8. Changes to This Policy

This Privacy Policy may be updated periodically. The "Last Updated" date reflects the current version.

9. Contact Us

If you have any questions about this Privacy Policy or how your data is used, please reach out to us:

Email: contact@etislat.com
Phone: +971 4 998 3344
Address: Al Rigga St - Deira - Dubai - United Arab Emirates